TKC (The Killing Committee) Forum

I don't know what is wrong with ATI/AMD but when you call and you would like to talk to the tech. sup. they didn't even know what to tell you. we have more info. than they do. I was suprise when i asked a question to the tech. this moning and his answer was :(i don't know if there are a 10.4a and 10.4b where did you saw them ?) he gave me a ref. numb. and told me that some body will call

typical tech support. every time i had to call tech support on something they always give the same answer "turn it off, and restart it. that should fix it" *sigh* it never does.

the problem is, the "technicians" that you call in tech support are 99.9% of the time ordinary people reading from a manual. There was one time when my dad called Microsoft for tech support and heard them flipping through the manual xD

yeah, you pretty much have to ask for tier 2 tech support to get anywhere. I had a buddy in my old WoW guild who was a Tier 2 tech support for microsoft, he said always bypass the T1 guys(mostly kids right out of highschool).

The thing is they don't even know their own drivers.

Cheap labor. Thats all it is.

But when it's about a driver is different and simple, you ask a question and he just has to answer you.

Everyone's right though. Most of the time they have what is basically a block diagram of set answers. It'll have a box saying "Is there video?" and then two lines, one going to yes and then another box with a different question and one going to no with another box with a different question. Basically they just go through the chart until the issue is either resolved or there will eventually be a box saying "Pass the customer off to someone more experienced" or the Tier 2 guys as Val put it. If you throw them a curve ball out of the norm, then they don't know how to respond. Even though they're at ATI's helpdesk, doesn't mean they know diddly squat about computer's or ATI's products at all. Like was said, they're cheap labor. They just have to be able to read and they probably head off around 70% of people's problems with those flow-charts and since they don't have any real skills, ATI doesn't have to pay them extra for it. The second person that calls/emails you back will most likely be from their Tier 2 tech support and will know the difference between a graphics card and a hole in the ground, unlike, most likely, the person you talked to today.

I received an email from them, it's like i'm gonna have to wait.
Your service request SR# ************ has been escalated to one of ourexperts who can better address your questions. We appreciate yourpatience, and thank you for your interest in AMD. Best Regards, AMD Global Customer Care.

HAHA..didyou knowthat when vista came out, every 1/3 ATI card wasnt compatible with it even tho it was the same card. ATI has bad driver problems...

Not only ATI it was the same for Nvidia .

Not really, Nvidia accually did have Vista capable graphics...

Nope their problem it's about their last Catalyst/the HD Radeon 5830, by the way all the ATI cards are compatible with wista .

He was talking about when Vista was first released. ATI had major compatibility issues with it. NVIDIA had their own fair share of compatibility issues, but nowhere near as many as ATI had.

NO, no, no both had the same issues and there is a big difference between problems with vista and issues with your own drivers.